A Must-Read Travel News Story
The parents of a 10-year-old girl in the U.S. have made
public details of the appalling service they got when United Airlines
"lost" their daughter midway through her trip from San Francisco to
Traverse City, Mich., for summer camp.
Annie and Perry Klebahn of San Francisco have made public a complaint
letter to the airline detailing how the company lost track of their
daughter, Phoebe, on a June 30 flight during a transfer at Chicago’s
O’Hare airport. The journey would become a harrowing one for the family
involving a byzantine set of phone calls to locate their missing child
as well as her luggage.
